FAQ

FAQ

 

What is a promotional marketing company?

We are a distributor that is licensed to work with wholesale suppliers to get products with your company’s logo on them. To make sure you get the best price, most wholesalers sell their products in bulk. Minimum’s per order vary depending on the type of item and how they are decorated. Contact us if you have any questions about an order and we can see which products best fit your project need.

Where are you located?

We are located in the Houston area but can work with any company within the US.

Do you have a store I can physically come see?

Since we are a distributor, we do not carry products in a physical store. Each supplier stores and decorates their own products and we coordinate with them and order the products for you. However, we do have some samples of items and plenty of catalogues for you to browse through. We would love to come to you! Contact us for a free consultation and visit.

What is the ordering process like?

Ordering is easy! First we figure out what products would be best for your marketing project. We ask that you send us your logo in vector format (ending in .eps or .ai) so that we can make sure everything gets priced correctly. Next we send a presentation with the pricing of each item. When you have decided which you want to go with, we will send an order confirmation and virtual artwork for you to review and approve. Once approval is complete we send your order off to be processed and completed. You will be notified when your order has shipped and tracking will be sent to you.

* Please note, for first time orders a credit card number will need to be provided.

How soon can I expect to get my items?

Please note that production times vary so contact us for an exact timeframe. Typical production time is 5-7 business days followed by 3-5 business days for standard shipping. 

What if I have an emergency rush order?

There are some items that can be produced and delivered as a rush order within 5 business days so please contact us for rush order requests.

What if my items are damaged or incorrect when they are delivered? 

While mistakes are rare, we realize that they do happen. We will try to resolve your issue the best we can. Please check your items once they are delivered and let us know immediately if something is wrong. 

How can I pay?

We accept all major credit cards and also checks. Invoices are sent once delivery of items is confirmed. Please note for first time orders a credit card authorization form will need to be filled out. Past due invoices will incur a 2% late fee.

What are your policies for refunds, returns, and cancellations?

Refund Policy: Typically payment is handled after the goods are delivered and checked for approval. If you find your order is incorrect, damaged, or missing pieces, it is your responsibility to inform us within 5 business days of delivery so that we can resolve the matter. Many times these items can be replaced, purchased for a discount, or returned to the supplier. Please take pictures and document any damage so that we can work with the claims department. Failure to check and report incorrect, damaged, or missing pieces after 5 business days of delivery will leave you 100% liable for the items.

Return Policy: Returns are only valid for incorrect or damaged goods. Decorated goods that were approved and are in good condition, do not qualify to be returned.

Cancellation Policy: Once quotes are approved to order by signature or by via email approval, the ordering process moves quickly. Because of this, orders will not be allowed to be cancelled after approval if they have already entered production

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